Shipping policy

SHIPPING POLICY

Last Updated: 22 September 2026

At Blue Eagle Clothing, most of our products are custom-made and made-to-order. Each garment is prepared specifically according to the customer's selected design, size, measurements, fabric, colour and customisation requirements.

Because your order is individually prepared rather than taken directly from ready-made stock, additional time may be required for production, tailoring, finishing and quality checking.

We believe in taking the time required to deliver the fit and finish that Blue Eagle stands for.

1. MADE-TO-ORDER PROCESS

Once your order is successfully placed and payment is confirmed, our team begins processing your order.

Depending on the product and customisation selected, the process may include:

Order confirmation
Measurement verification
Fabric selection and preparation
Cutting
Stitching and tailoring
Customisation or embroidery, where applicable
Finishing
Quality inspection
Final packing
Dispatch

Since each order may be different, processing time can vary from order to order.

The estimated production/processing timeline applicable to your product will be communicated on the product page, at checkout, or by our team after your order is placed.

2. CUSTOM & BESPOKE ORDERS

For custom-made, made-to-measure and bespoke garments, delivery cannot always be completed within the standard timelines applicable to ready-to-wear products.

The total time required depends on factors such as:

Type of garment
Customer measurements
Design and customisation requirements
Fabric availability
Embroidery or handwork
Number of garments in the order
Alterations or fitting requirements
Production workload

Please consider the estimated production time before placing your order.

For larger, complex or highly customised orders, our team may provide an individual estimated completion and dispatch date.

3. ESTIMATED DELIVERY TIMELINE

Because our products are primarily made-to-order, the delivery timeline consists of:

Production / Tailoring Time + Shipping Time

The estimated production time will depend on the product and order requirements.

After the product is completed, quality-checked and packed, it will be handed over to the shipping carrier.

Once dispatched, delivery within India generally takes approximately:

5–8 business days for major cities
10–15 business days for other locations

These are estimated shipping timelines and may vary depending on the delivery location and courier service.

The shipping period starts only after the order has been completed and dispatched.

4. WHY DOES MY ORDER TAKE LONGER?

Unlike mass-produced ready-to-wear clothing, Blue Eagle products may be individually prepared for each customer.

Your garment may require additional time for accurate tailoring, customisation, finishing and quality inspection.

We do not want to rush the production process at the cost of fit or finishing.

Therefore, a longer processing time for a custom-made order should be expected.

5. ORDER UPDATES

For custom-made or bespoke orders, our team may contact you through the phone number, WhatsApp or email provided during checkout if we require:

Measurement confirmation
Design confirmation
Fabric or colour confirmation
Customisation details
Additional information required to complete your order

If we are waiting for required information or confirmation from the customer, the production timeline may be extended accordingly.

6. SHIPPING CHARGES

Applicable shipping charges will be displayed at checkout before the order is completed.

Shipping charges may depend on:

Delivery location
Package weight and dimensions
Shipping service selected
Promotional or free-shipping offers

If free shipping is available for a particular order or product, the applicable conditions will be displayed at checkout or on the website.

7. ORDER TRACKING

Once your order has been dispatched, we may provide a tracking number or tracking link through the contact details provided by you.

Tracking information may take some time to become active after the shipment has been handed over to the courier.

You can use the tracking details to monitor the shipment status.

8. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address and contact number.

Please ensure that the following information is correct:

Full name
House/Flat/Building number
Street/Area
City
State
PIN code
Valid mobile number

Blue Eagle Clothing will not be responsible for delays or failed delivery caused by an incorrect or incomplete address provided by the customer.

If an order is returned because of an incorrect address, failed delivery attempts, refusal to accept the shipment or other circumstances attributable to the customer, additional shipping charges may apply for re-dispatch.

9. DELIVERY DELAYS

We make reasonable efforts to complete and dispatch orders within the estimated timeline communicated to you.

However, delays may occur due to circumstances beyond our reasonable control, including:

Courier delays
Weather conditions
Natural disasters
Public holidays
Transportation disruptions
Strikes
Remote-area delivery
Incorrect customer information
Fabric or material availability
Unexpected production requirements
Other unforeseen circumstances

If your order is delayed significantly, we will make reasonable efforts to provide you with an updated estimated timeline.

10. CUSTOMISATION CHANGES AFTER ORDER

If you request changes to your measurements, design, fabric, colour, embroidery or other specifications after the order has entered production, additional production time may be required.

Any additional cost or revised delivery timeline, where applicable, will be communicated to you before proceeding with the requested change.

Once production has started, some changes may no longer be possible.

11. MULTIPLE ITEMS IN ONE ORDER

If an order contains multiple products with different production timelines, the order may be dispatched together or in separate shipments depending on production and availability.

Where applicable, you may receive separate tracking information for different shipments.

12. DAMAGED OR TAMPERED PACKAGE

If your package appears visibly damaged, opened or tampered with at the time of delivery, please take clear photographs or video of the package before opening it, where reasonably possible.

Please retain the original packaging and contact us as soon as possible with:

Order number
Photographs/videos of the package
Photographs/videos of the product
Description of the issue

This information may be required to investigate the matter with the courier and determine the appropriate resolution.

13. WRONG, DAMAGED OR MISSING PRODUCT

If you receive an incorrect, damaged or incomplete product, please contact us within the timeframe specified in our Refund & Exchange Policy.

We may request photographs, videos, order details or other information reasonably necessary to investigate the issue.

Any eligible replacement, alteration, exchange or refund will be handled according to our Refund & Exchange Policy and applicable law.

14. INTERNATIONAL SHIPPING

We currently primarily serve customers within India.

If international shipping is offered for a particular order, additional shipping charges, customs duties, import taxes and other destination-country charges may apply.

Unless expressly stated otherwise, such charges are the responsibility of the customer.

International delivery timelines may vary considerably depending on customs clearance and local delivery conditions.

15. SHIPPING PARTNERS

We may use third-party courier and logistics providers for delivery.

The courier partner may vary depending on the destination, package requirements and service availability.

Delivery after dispatch is subject to the operational processes of the applicable courier partner.

16. SHIPPING AND RETURNS

Shipping-related matters concerning cancellations, returns, exchanges and refunds are also subject to our Refund & Exchange Policy.

Please review our Refund & Exchange Policy before placing an order.

17. IMPORTANT NOTE FOR CUSTOM-MADE ORDERS

Please note that Blue Eagle Clothing products are primarily custom-made and made-to-order. Therefore, orders may require additional time for tailoring, customisation, finishing and quality checking.

By placing an order, you acknowledge that your order may take longer to process than standard ready-to-wear products.

The estimated timeline applicable to your specific order will depend on the product and customisation requirements.